Privacy Notice

Last Updated: July 31, 2026

At Delvaniq (accessible from delvaniq.com ), one of our primary commitments is safeguarding the privacy and personal data of our customers and visitors. This Privacy Notice outlines how your personal information is collected, used, shared, and protected when you browse, interact with, or place an order on our store.

1. Information We Collect

When you visit or make a purchase at Delvaniq , we collect certain information to fulfill your requests, ensure secure transactions, and enhance your shopping experience.

A. Personal Information You Provide

When you place an order, create an account, or contact our support team, we collect personal information including:

  • Contact & Shipping Details: Full name, shipping address, billing address, email address, and phone number.

  • Order & Payment Information: Purchased items, billing preferences, and payment verification details. (Note: Payment card details are processed securely through certified PCI-DSS compliant payment gateways; we do not store full credit card numbers on our servers).

  • Customer Support Interactions: Communications, product inquiries, sizing questions, and feedback provided to our customer care team.

B. Information Automatically Collected

When you access our Site, we automatically gather certain device and usage technical data, such as:

  • IP address, browser type, device model, operating system, time zone settings, and language preferences.

  • Browsing activity, including pages or pet products viewed, search terms, cart additions, and interaction metrics.

  • Cookies, log files, and tracking technologies used to improve site performance and store preferences.

2. How We Use Your Personal Information

We use the information we collect for legitimate business purposes, including:

  • Fulfilling Orders: Processing transactions, arranging shipping and fulfillment, sending order confirmation emails, and handling returns or replacements.

  • Customer Care: Responding to inquiries, sending tracking updates, and providing post-purchase product support for your pets.

  • Improving Store Experience: Analyzing site traffic and user interactions to optimize navigation, visual layouts, and pet product offerings.

  • Marketing Communications: Providing updates, seasonal promotions, and curated pet product recommendations (only if you have opted in; you may unsubscribe at any time).

  • Fraud Prevention & Security: Monitoring transactions to detect and prevent fraudulent activity, security breaches, or unauthorized access.

3. Sharing Your Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service partners essential for operating our business, including:

  • Payment Gateways: Secure payment platforms (eg, PayPal, Stripe, Apple Pay) to safely process transactions.

  • Fulfillment & Logistics Partners: Courier and postal services to package and deliver your pet products directly to your door.

  • Analytics & Ad Partners: Tools such as Google Analytics and Meta Pixels to help us understand store traffic and deliver relevant advertising.

  • Legal Compliance: When required by applicable law, court order, or legal process to protect the rights, property, and safety of Delvaniq and our users.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your shopping cart items, store your preferences, and understand how you navigate our Site. You can choose to disable cookies through your browser settings; however, doing so may limit access to certain interactive features on our website.

5. Data Retention & Security

We retain your personal and order information for our business records for as long as necessary to fulfill the purposes outlined in this Privacy Notice, satisfy legal obligations, or resolve disputes. We maintain appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

6. Your Privacy Rights

Depending on your place of residence (such as under GDPR for EEA/UK residents or CCPA/CPRA for California residents), you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Correction: Request the update or correction of inaccurate personal data.

  • Right to Erasure: Request the deletion of your personal information from our systems.

  • Right to Opt-Out: Unsubscribe from marketing communications or targeted advertising at any time.

To exercise any of these rights, please reach out to us at service@delvaniq.com .

7. Contact & Support Information

If you have questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact our privacy compliance team via the details below:

  • Brand Name: Delvaniq

  • Customer Support Email: service@delvaniq.com

  • Customer Support Line: +1 (475) 501-0585

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)