Return Policy

At Delvaniq, we take great pride in curating premium, safe, and beautifully designed products for your beloved pets. We want both you and your furry companions to be completely satisfied with every purchase. If for any reason you are not entirely delighted, our hassle-free return and refund policy is here to guide you.

1. 30-Day Return Window

We offer a 30-day return policy , which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original, brand-new condition.

  • The item must be free of pet hair, pet odor, dirt, or signs of chewing/wear to maintain hygiene standards.

  • The item must be in its original packaging, including all protective inserts, tags, and accessories intact.

  • You must provide a valid proof of purchase or order number.

2. How to Initiate a Return

Starting a return with us is simple and straightforward:

  1. Contact Us: Send an email to service@delvaniq.com or call us at +1 (475) 501-0585 with your order number and the reason for the return.

  2. Receive Authorization: Our customer care team will review your request and provide a Return Authorization (RA) along with the designated return shipping address and detailed instructions.

  3. Pack & Ship: Securely pack the item in its original box and send it to our provided address using a trackable courier service.

Please note: Items returned to us without prior return authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

We thoroughly inspect our pet products prior to shipment, but we understand that transit accidents can occasionally happen. Please inspect your package immediately upon delivery.

  • Reporting Period: If an item arrives damaged, defective, or if you receive the wrong item/size, please notify us within 48 hours of receiving your package.

  • How to Report: Email service@delvaniq.com with your order number and clear photos/videos showing the damaged product and outer packaging.

  • Resolution: Once verified, we will arrange an immediate free replacement or issue a full refund at no extra cost to you.

4. Non-Returnable & Excluded Items

To maintain strict health, safety, and hygiene standards for all pets, the following items cannot be returned:

  • Items showing signs of pet use, pet hair, biting, scratching, or washing.

  • Opened pet treats, food, or edible wellness products.

  • Customized or personalized pet accessories.

  • Final sale or clearance items.

5. Return Shipping Costs

  • Defective, Damaged, or Store Error: If you are returning an item due to transit damage, manufacturing defect, or an incorrect item sent by Delvaniq, we will provide a prepaid return shipping label or fully reimburse your return shipping costs.

  • Change of Mind / Personal Preference: If you are returning an item due to a change of mind or selecting the wrong size/color, the customer will be responsible for paying the return shipping costs. Original shipping charges are non-refundable.

6. Refunds & Processing Time

Once your returned item is received and inspected by our quality control team, we will send you an email notification confirming receipt and whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 3 to 7 business days .

  • Late or Missing Refunds: If you haven't received your refund after 10 business days, please check your bank account or credit card issuer first, as processing times vary between financial institutions. If you still need assistance, feel free to reach out to service@delvaniq.com .

7. Contact & Support Information

If you have any questions or require further assistance regarding our Return & Refund Policy, please contact our dedicated customer care team:

  • Brand Name: delvaniq

  • Customer Support Email: service@delvaniq.com

  • Customer Support Line: +1 (475) 501-0585

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)