Shipping Policy

At Delvaniq , we are dedicated to delivering your premium pet essentials, accessories, and supplies safely, promptly, and in pristine condition. This Shipping Policy outlines our processing timelines, delivery options, shipping rates, and package tracking procedures.

1. Order Processing Time

  • Standard Processing: All orders are quality-checked, securely packaged, and dispatched from our fulfillment center within 1 to 3 business days (excluding weekends and public holidays).

  • Shipping Confirmation: As soon as your parcel ships, you will receive an automated shipping confirmation email containing your tracking number and live parcel tracking links.

Please note: During peak holiday seasons, sales events, or promotional launches, order processing may take an additional 1–2 business days.

2. Shipping Rates & Delivery Estimates

We offer reliable standard and priority shipping options to ensure your pet essentials arrive safely. Shipping rates are calculated transparently at checkout based on package weight, dimensions, and shipping destination.

Shipping Method Estimated Transit Time Shipping Fee
Standard Express Shipping 7 – 12 Business Days Free on qualifying orders / Calculated at checkout
Priority / Fast Shipping 5 – 8 Business Days Calculated at checkout

Disclaimer: Estimated delivery times begin from the date of dispatch, not the order date. Actual transit times may vary slightly due to local postal courier efficiency, customs inspections, or adverse weather conditions.

3. Order Tracking

Once your order has been dispatched, we will send a confirmation email containing a unique tracking code.

  • How to Track: You can check your shipment status anytime by clicking the tracking link in your email or by visiting our [Order Tracking Page] .

  • Tracking Updates: Please allow 24 to 48 hours for the courier tracking system to update with initial scan details after dispatch.

4. Delivery Destinations

We ship across North America (United States & Canada), Europe, Australia, and select international regions .

  • PO Boxes & APO/FPO: For bulky pet supplies, oversized pet beds, or large feeding stations, we strongly recommend providing a physical residential or commercial street address, as postal carriers may restrict large parcel deliveries to PO Boxes.

5. Customs, Taxes & Import Duties

  • Included Taxes/Duties: For most major destinations, applicable taxes and customs fees are calculated transparently at checkout or covered under our standard shipping service.

  • International Import Fees: In rare cases where local customs authorities assess additional import duties upon arrival, these charges remain the responsibility of the recipient.

6. Address Accuracy & Uncollected Packages

Please ensure that your shipping address and contact details are completely accurate before completing your checkout.

  • Address Corrections: If you notice an error in your delivery address, please notify us immediately at service@Delvaniq.com or call +1 (475) 501-0585 within 2 hours of placing your order.

  • Returned Parcels: We cannot be held responsible for packages delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an invalid address or failure to collect, reshipment fees may apply.

7. Transit Damage & Missing Packages

We enforce rigorous packaging standards to ensure your pet items withstand international transit. However, if transit issues occur:

  • Damaged in Transit: Please inspect your package upon delivery. If an item arrives damaged or broken, contact us within 48 hours of receipt at service@Delvaniq .com with clear photos of the damaged item and outer shipping packaging. We will immediately arrange a free replacement or issue a full refund.

  • Lost or Stolen Packages: If your tracking status shows "Delivered" but you have not received your parcel, please check around your property, verify with household members or neighbors, or contact your local postal office before reaching out to our support team for assistance.

8. Customer Care & Contact Information

If you have any questions regarding your shipment, delivery options, or tracking status, please contact our dedicated customer support team:

  • Brand Name: Delvaniq

  • Customer Support Email: service@delvaniq.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)